Reviews

Based on 6213 reviews
77%
(4760)
8%
(471)
3%
(207)
3%
(192)
9%
(581)
Absolutely horrible

Undisclosed potential toxins used. I requested a return that is still pending more than 2 weeks later with no response. Untrustworthy company.

Peel after daily use 3-6 months later

They’re great when they’re brand new.
But then you take your fingernail and lightly rub against the bottom after about four months, it peels!!!
. I’m not eating that black stuff.!!!

What a shame because they cook beautifully.
Why do you have 10 year warranty on the box?

I’m gonna start taking mine back to Kohl’s every 85 days under their
👉🏽 90 day return policy, and just keep returning them, & get new ones. Because they don’t last very much past 90 days with daily usage
….and dealing with GRANITESTONE Customer Service is horrendous.

Where is the ability to come here TO REGISTER THEM???

It’s nowhere in sight.
The paperwork inside the box has a code to scan, and that site is dead.
You can’t register them⁉️

WORST EVER!

I bought one (Amazon) for my wife this Christmas, got it and did not function correctly! Heating came on for 10 seconds at a time every 4-5 minutes, with no fan!!!! Replacement ordered and received. SAME THING!!!!!!! Refunding this, will NOT try a 3rd time!!!! SAVE YOUR MONEY AND DO NOT BUY THIS. I do not expect any response from a representative either…

Granitestone Air fryer

Got it and had to return it it was broke and still waiting on refund or a replacement

Not happy with pans

I just purchased my granite stone pans. I have had them for less than a week and they’re already getting a scratch and chip in them. I thought it was better material. I guess it is a cheap pan. Don’t waste your money.

It does not work it turns on then off it doesn’t stay on long enough to cook anything

Never received my order.

I placed my order December 6 and I have yet to receive it. It appears to be stuck at Grove, Ohio.

Too bad

I have been thinking about getting a air fryer and I saw this one on television. I was very excited about it and couldn't wait to review it. Much to my just me and disappointment the reviews regarding the glass bowl have stopped me from wanting to purchase one I'm so very disappointed that they are not standing behind their product! Very disappointed.

Chips in coating upon opening package.

These pans are beautiful, I’ll give them that. Pretty much my dream set if I had ever tried to dream up what I would consider to be a dream set. But while unboxing them I was heartbroken to discover that two of the pots already had chips out of the coating along the rims. That didn’t give me a lot of confidence in the product. So we repackaged and boxed them back up that same day, as sad as I was to give them up. Now, nearly a month later, still waiting to hear from their returns customer service on a decision about my return and refund request.

Low switch, does not work!

The Low switch stopped working!

Plastic trigger for handle broken

The plastic trigger that initiates the air fryer when you drop the handle broke after a few months rendering the air fryer useless which is extremely disappointing considering how expensive it is I feel like it's a complete rip off

Great idea, but doesn't pull as much air out as id like.

Mission impossible

My glss bowl cracked while it was cooking, I have been looking for a replacement bowl for months and can't find one.

R
Granitestone Desert Collection Pans - Fry Pans 10" or 12"
Roxane Winegar
everything slides right off

my husband and I love these pans, nothing sticks to them and they look great.

Junk

About a year and a half ago I saw a granitestone commercial, I had to have them. Now everything I try to cook sticks to the surface. I loved them at first. They advertise that nothing sticks or these things can't be scratched which is definitely not true.

Dull knives

I bought these knives a couple of yrs ago. Within the 3 months of use, they got dull. That coating doesn't last either.
I was hoping this would be the knife set but not. Need to stop promising what you can't actually deliver.☹️

You lied to me about cost of chopper and falsely charged me hundreds of dollars more than represented in outlandish offering / recording after I simply wanted to by granite knives

W
Granitestone Durable 5 Quart Dutch Oven with Self-Basting Lid Technology
William Shell
Very poor customer service

Months later and havnt received my first purchase and can’t get any help or answers of why or when

Disappointed

Ordered the 6 piece knife set and was very disappointed. They are not sharp even after sharpening them I can’t even cut through a potato skin. Forget about cutting a steak

Granitstone Glass Air Fryer XL

We love this air fryer. We are able to make an entire dinner all at once. The food we have made has come out perfect. Would definitely recommend.

Customer service not what I expected

Was really looking forward to the 20pc set I'm purchasing, but its been over a month and I have yet to receive my set. It is absolutely impossible to get ahold of customer service. When using the chat bot messenger to file my complaint I was finally sent to an actual person. I did as I was instructed and have not been able to get ahold of anyone to get this resolved.

we love it!

Haven't tried everything, but vegetables potatoes and bacon, are so perfect in there!!! Got ours on sale from a FACEBOOK AD.

Hetep

This oven cooks extremely fast . I adjusted my top too much lower than the bottom to assure that my dough is fully cooked up under the bottom.. good oven I’m satisfied.

Great Addition to our kitchen

I gave to my husband for Valentine’s Day. We love making pizza once a week together & experimenting with different types of pizza, thickness of crust toppings it’s a great item to have in your kitchen.