FAQs

Product FAQs

are your products dishwasher and oven safe?

Yes, all of our cookware and bakeware is both dishwasher and oven safe.

Are your pans induction compatible?

Yes, a select few of our pans our induction compatible. You can find all of our induction compatible pans here:

https://granitestone.com/pages/search-results-page?q=induction

how can i take care of my cookware?

We recommend you “season your cookware" once per season, meaning once every few months. This will help prolong the life of your pans as well as enhance their non-stick properties over time. We made a video to show you how to season your cookware here: https://www.youtube.com/watch?v=KUDWgKJ1-Gk

Why should i register my cookware and how do i register my cookware?

Registering your purchased cookware allows you to verify your limited warranty. Additionally, you will receive a $10 coupon to use on a future purchase upon registering. Your cookware can be registered here: https://granitestone.com/pages/register

What are stone bucks and How do i use them? 

Stone Bucks is our loyalty program where you earn points with every purchase that can be used towards rewards and discounts on future purchases. In the bottom left corner of the page, you will see a button for the “VIP Program” - login to redeem your rewards

Orders FAQs

i placed an order, when can i expect it to ship? 

Our cookware should ship out to you within 2-3 days of purchase. Due to COVID, we have experienced some delays due to understaffing in our warehouses - we appreciate your patience and understanding. If you have any questions please reach out to us at hello@granitestonefamily.com!

Where is my tracking number?

Tracking numbers will be automatically emailed to you within 2-3 business days of purchase, once your item ships. Due to restrictions from COVID-19, your item may experience delays in fulfillment. If you have any questions please reach out to us at hello@granitestonefamily.com!

I ordered from a tv site or over the phone, where is my order?

If you purchased on a TV website or over the phone, please check your order status at https://customerstatus.com/SearchUpdate.aspx 

What payment methods are accepted? 

We accept all major credit cards (excluding Discover) as well as PayPal. Additionally, we offer payment plans via Affirm.

About Us FAQs

Who is granitestone?

GraniteStone is a customer-focused cookware brand based in New York City that strives to bring light-heartedness and a bit of fun into every kitchen. We sell all the cookware, bakeware, utensils, and kitchen electrics you need in your kitchen, whether you're a beginner in the kitchen or a seasoned chef. We operate in the As Seen on TV space as well as here on our own website. Keep up with the latest GraniteStone news by subscribing to our emails and following us on social media!

what makes Your products unique? 

Our cookware comes with triple-layered aluminum that is hard pressed and coated with our proprietary non-stick diamond infused coating. Our non-stick coating is PFOA free and does not contain any lead, cadmium or harmful metals.

where are Your products made?

Our products are designed in New York City and manufactured in China at an equitably sourced factory. All orders ship from a warehouse here in the US.

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