I purchased this for my 12” granite stone pan and like many others…I was sent an 11” lid. I kind of knew that was going to be the case going in but I thought I’d give it a shot thinking I’d just return it if it doesn’t work out. Here’s where the one star comes in. I’ve been trying return this lid for over a month now and not a soul will answer phone calls or emails to process this return with the exception of some clandestine “customer service” guy who keeps telling me to wait for the appropriate department to contact me. It really is as simple as emailing me a shipping label and sending a refund to my original payment. Also, good luck trying to call. If you can manage to track down a working number, they will not answer. I called various numbers at least a dozen times and got one person to pick up who was pretty short with me and claimed I contacted the wrong company all together (even though she managed to somehow pull up my order) and gave me the number to the “correct company”. Naturally when I called said number it was disconnected. I’m half tempted to throw in the towel but it’s a matter of principle at this point so I’ll be a thorn for awhile longer. Long story short, it’s a hard pass on anything from this company for me.
