I already did this once.
I have tried to replace a 10” lid only to receive a 9 1/2” lid twice. Very frustrating. Haven’t heard from them again
I wasted $30 on a 12 inch lid that I needed for my 12 inch pan. It did not fit at all - not even close. Lid was way too small. When I emailed to get assistance, I finally got a robo response like a week later. I just threw the lid in the trash.
I ordered a 12” lid but received a 11” lid that is also damaged & the customer service is horrible, they haven’t been any help or fixed my problem of receiving the wrong size lid. What a joke.
Hello, I emailed GraniteStone upon receiving the lid but received no response. I ordered a 12” instead I received a dented 11”. This is a repetitive problem when I read reviews on this product. Please start using different distributors/packers. They don’t know what they’re doing. A padded envelope is not enough to protect a lid. They need to be with padding in a box, and they need to be the correct size!