Upon opening the box I found that the 5qt pot was flat on one side however the box was in good shape with no signs of damage, so I don't think it was damaged from rough handling. I also noticed others complaints for this same issue so it seems like a manufacturing issue. Even if the pot was somehow damaged during shipment, the manufacturer is responsible for the way the pans are packaged inside box. Since the outside of the box wasn't damaged then the pot was either smashed when it was being packed into the box or it was able to move around inside the box during transit. Either way, it definitely wasn't caused from rough handling otherwisethe box would have been smashed or dented. That being said I contacted granitestone to have the one pot replaced but since I purchased the set from Walmart they wouldn'treplacethe pan and wanted me to go throughWalmart, even though everything indicated this as a packaging issue at granitestone. So now i have to return the entire pan set through Walmart when all I wanted was a new pot. Now I'm hesitant whether to buy another set because 1.) I don't think they would honor their warranty considering the way they handled this issue and 2.) I'm pretty confident that this issue was caused from the way they packaged the pans in the box and I really don't want to go through this again. 😩